Tobbi W
map-marker Saint Louis, Missouri

Cancel order

I need to cancel my order asap please Order #10153****. Thank you Please email me asap iijazzy2@***.com
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Preferred solution: Full refund

Anonymous
map-marker Madison, Mississippi

I never received my wig

I ordered Amerie wig on website. Order number 10153****. It was supposed to be delivered on November 20,2021 by UPS tracking number I never recieved it. Im requesting a refund.
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Quintilian R

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Verified Reviewer

Wrong address on order

I placed an order on September 25, name Quintilian Richmond my order has the wrong mailing address. The correct address is 7068 Hanover Pkwy Apt B1 Greenbelt MD 20770, 240 463 ****. Lyschelle75@***.com
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Loss:
$32

Preferred solution: Deliver product or service ordered

Aariah Kfw
map-marker Hamilton, Ohio

I want to know when will I get my order

I purchased 10 packs of Lulutress, 18, #33, Crochet Hair and I want to know when will I get it, I placed the order on October 2, 2021snd havent heard from Shophair.com. I want to know when will I get my purchase. The company has already taken the money out of my account on October 2, 2021. Please tell me when it will be delivered. My email: orangelimepinkbusiness@***.com, my phone: 514-250-****, if you call and I dont answer please leave a voicemail are text me. Thank you
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rossilyn t Xwa

Shipping info

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My review is very bad. What company doesnt allow u to speak to someone about a complaint they have. Trying to get through to your customer service with no luck. Come on this isnt right. Im the customer paying you my money.
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Pros:
  • Cheap prices
Cons:
  • Order status should be updated more timely

Preferred solution: Deliver product or service ordered

Anonymous

They stole my money

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Purchased 2 wigs. Never sent them. Emailed me stating they would refund my money and NEVER DID. Scam artists!!!
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Don’t purchase from them

Anonymous
map-marker Atlanta, Georgia

Rippin Customer

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I order the 1B suppose to look like the Bob hair style on April 10th I never received it until the 26th. It looks nothing like it shows on their website it is poorly made and the rubber band thread came apart on the same day I got it.

They're selling TRASH to folks stealing their money knowing you won't get exactly what they're advertising ONLINE, to then have you pay for a return when they should cover all returns in expenses due to misinformation and advertising to Customers.

Luckily I didn't buy a Costly hair wig so I'm angry but I'm good because it only cost me $17.17 with S&;;;;;;;;;;;;;;;;;;;;;;;H. But like I told them I guess I get what I paid for Cheap wig, TRASH!!!

I told them they can keep my money, and I'll put this WIG where it belongs in the TRASHCAN!

My first and last buy from this company. Please be careful buying from this business, they'll SCAM YOU for your Money.

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Desiree N Std

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't Trust It!

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Ordered from this company on 2/14. Inquired as to order status today and was told the item was not in stock. Currently waiting for someone to respond to a refund request before I take it to my bank. The number on their website just feeds you some automated message and you can't even talk to a person. I think that my money should not have been taken for an item that they actually don't have.
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Loss:
$30
Pros:
  • Price of the product ordered
  • I liked it
Cons:
  • Order status should be updated more timely
  • Rude and dishonest
  • Website shows items in stock that arent available

Preferred solution: Full refund

User's recommendation: DON'T DO IT

Amber N Opo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have no recieve my item

I did not receive my wigs that ordered over a month ago.
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Loss:
$35
Pros:
  • Shipping promo
  • Cheap prices
Cons:
  • Customer service is absent
  • Lies of shippment

Preferred solution: Full refund

Shauntilla m
map-marker Lyon, Mississippi

My packaged

When will I received my package from you people..I have call and I'm just getting a recording ..no representative ..I will like to know ..I don't have a tracking number that they suppose to send me...please I need answers
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Preferred solution: Deliver product or service ordered

Nae S

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Verified Reviewer

Package

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ShopHairWigs - Package

I received a package today of hair and when I opened it there was a sticky note attached to my hair saying covid 2 on it. Now me and my family does everything and above to stay clean, healthy, and safe and to spend so much money and to receive something like that is just upsetting and insulting.

Very unprofessional company and I told my family, and sent messages to my friends and made posts on social media to spread the word. I wasnt going to do that at first but they havent replied to my emails about why this happened but they replied within 5mins when I asked where was my packed. I sent them pictures and still nothing. Tried to call but cant contact unless through email.

So I will continue to spread the word to not shop at shophairwigs. I am very disgusted that someone would take the time to write and attach that to peoples purchases.

Very unacceptable!! This will also be on YouTube.

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Cons:
  • Customer service is extremely unprofessional

Preferred solution: Apology

User's recommendation: DO NOT PURCHASE FROM HERE!!

Monica A D

Need to know when, am I going to receive my order?

When am I going to receive my three wigs I purchased from your company last week, whenever I call your phone number, I get a recording.
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Preferred solution: Deliver product or service ordered

Rachel B Gjp

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Verified Reviewer

Complaint & waiting on my Refund

I emailed this company four days ago about a wig I ordered that I did not want I cancelled the order the same day I ORDERED it!! NO BODY HAS CONTACTED ME OR RESPONDED TO MY 3 EMAILS!!! TODAY I GET THE WIG IN THE MAIL I DIDN'T *** WANT INSTEAD OF MY FULL REFUND I'VE BEEN ASKING FOR WILL NOT BE DOING BUSINESS WITH THIS COMPANY AGAIN!!! RACHEL BARRON ORDER NUMBER WAS 10144**** I won't hold my breathe on my refund! AngryAngry
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Loss:
$32
Pros:
  • Price of the product ordered
Cons:
  • Customer service is absent

Preferred solution: Full refund

Andrea S Rti

I never got a package I ordered

I will like information about my package
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Loss:
$40

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Shreveport, Louisiana

I never got a package I ordered

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I ordered 3 bottles of hair nourishments at 6.18 a bottle. I would like the product or my money back !
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User's recommendation: Do not buy