TWillis Twf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ripley, Mississippi

No customer service whatsoever!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Shophairwigs.com and ebonyline.com are the same company so I will never order from either one of them again no matter how good of a deal they have on prices. I ordered a wig and there was an issue with the color and they have no phone number to reach them and customer service online isnt worth anything either so never again.

View full review
Phyllis G Bnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

102002****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I can't track my order; there are no updates. I've tried to call and chat, but both attempts were unsuccessful. My credit card was charged, and no refund has been issued.

View full review
Loss:
$60
Cons:
  • Not able to reach them no tracking number

Preferred solution: Full refund

User's recommendation: Caution

Anonymous
map-marker Honolulu, Hawaii

Wrong color

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Your system doesn't work. You sent my First Order WAS WRONG WENT TO Michigan and I am in California!

Now, YOU SENT THE WRONG COLOR.

I can't.wear black hair and I needed this by the 12th.i only had $40.

I wear browns or embre.

I did not order black. This is the SECOND mistake

View full review
Alphonzo Nqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inquiring about when wigs will ship

My wigs I ordered arrived last Thursday and it was faster than I expected ,I have been ordering wigs from shophairwigs for years and they've always been just ,I've had no problems, I just got anxious because I hadn't received my email from them as I normally have, they sent my email later and Ireceived my wigs 2 days later, Thank you shophairwigs

View full review
Anonymous
map-marker New York, New York

My credit card was charged I don’t not get a confirmation email and I did not receive my order bad service

I placed an order I was charged and did not receive my order I would not order from this company again in the future

View full review

User's recommendation: Do not trust this company

Vicky H Kur

I have no recieve my item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need my tracking number for my order please .. I haven't received my order.

it been or then 5 days. Your company won't answer the phone or email ..

View full review
Loss:
$150

Preferred solution: Deliver product or service ordered

User's recommendation: Don't shop here

Anonymous
map-marker Riverside, California

Cancel order. No shipping recieved on acct

My acct was never offered a payment bank. They only used acct that already on file.

Did not want to use that acct. sent my acct in overdraft. Would lake a total refund of 27.97.

Havent heard from them regarding shipment since early morning. Need refund please

View full review

User's recommendation: Never use

Anonymous
map-marker Bakersfield, California

Where is my order #10160****?

10160****...I have not received my order..I purchased my 2 wigs on October 21 2023...I have not received them...I tried calling... but not a good number to track you

View full review
Resolved
Christina H Hpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cordova, Tennessee

Resolved: No confirmation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 21, 2023

Company resolved the issue.

Original review Jul 22, 2023

I didn't receive a confirmation number for my order in my email. I am trying to see why. I paid why didn't I get a confirmation in my email.

View full review
Christina H Hpy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package

Contains 1 confidential file for company representatives

Where's my package? I have not received anything about my stuff. I just want to know something it's been taken out off my card

View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Miami, Florida

Upset

I ordered a wig, it was supposed to come via Amazon. But it came USPS.

I don't get mail at my physical address. I sent out an email, asking for a refund. I corsponding with Sarita, I think it was and explained the entire situation. She stopped responding to me.

I'm unable to get ahold of anyone. I think I am going to get a lawyer and sue them.

View full review

User's recommendation: Stay away

Michelle T Atr

Order issue

I put in my order an email but I didn't get no email back to see when my order coming an what date is coming this is the order number 10160****

View full review

Preferred solution: Deliver product or service ordered

Ava T Wio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to cancel my order

The color will be too dark and the order was made twice by accident please stop the process

Thank you!!!

View full review
Cons:
  • Not sure

Preferred solution: Full refund

User's recommendation: Make sure the color is what you desire

Erica W Vpp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received

Contains 6 confidential files for company representatives

Hello I placed an order on Febuary 22, 2023 order #10159****. I have not received the order and I was wondering what is the status of my order and when can I expect to receive it. I appreciate your immediate attention to this matter

Thank you

Erica Wilson

817-975-****

View full review
Loss:
$69

Preferred solution: Deliver product or service ordered

Ranell Nzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntsville, Alabama

These people will contact you and won't tell you the reason they're contacting you I have placed two orders with them one on the 4th and then one on the 8th and I have not received my orders

Need help with two oders can't get any support at all from your customer service please help I have spent a lot of money with you

View full review

User's recommendation: I'm not ordering anymore

Falon B Tfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

ShopHairWigs - Order

Braiding hair was ordered on November 4th still waiting on confirmation for order so when is it coming

View full review

Preferred solution: Deliver product or service ordered

About

Summary

ShopHairWigs specializes in hair products sales. The company was founded in 2001. Its headquarters is based in Niles, Illinois, United States of America. ShopHairWigs offers rami hairs, lace wigs, half wigs, silky straight weaving, and loose waive braiding. It also provides products for hair care and skin care as well as makeup and nail spa products. ShopHairWigs sells products both retail and wholesale. The company accepts returns within 10 calendar days from the authorization date. ShopHairWigs ships worldwide. Available payment options are as follows: Visa, MasterCard, Discover, American Express, and PayPal.

ShopHairWigs reviews and complaints

ShopHairWigs is ranked 129 out of 573 in Beauty Supplies and Equipment category

Area Served

USA

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article