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ShopHairWigs Phone Numbers and Emails

Customer Service Number:

  • (224) 534-3969
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ShopHairWigs Email:

General Info
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ShopHairWigs Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call ShopHairWigs is 2245343969.

  • The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 21 seconds.

  • Be prepared for the call as ShopHairWigs may ask you for the following information to identify you as a customer: order id or tracking no, customer id or account no or first and last name.

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PissedConsumer Club

Contact Information

ShopHairWigs Website:

ShopHairWigs Help Center:

Corporate Office Address:

Shophairwigs.com
1829 Stanley St.
Northbrook, Illinois 60062
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 5 pm CDT

Observed Holidays: Closed


Other Location:

5641 W.

Howard Niles, IL 60714

More contact details

ShopHairWigs Rating Based on 66 Reviews

Rating details

1.7
more details
Customer service
Price Affordability
Delivery Service
Product or Service Quality

Rating stats

Rating trend

How Good is ShopHairWigs's Customer Service?

Zedrick Exl
Zedrick Exl
Feels Disappointed | Jul 18, 2024

They sent me the wrong ponytail hair then another company Ebony line sends me a email saying they have my order i never ordered anything from them bad business

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Dietria P
Dietria P
Feels Disappointed | Nov 14, 2023

I hv 2 orders that I have not gotten... I've been orderingfrom you for years... why hvnt I've gotten my orders?

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Yaeko Ucr
Yaeko Ucr
Feels Satisfied | Jul 01, 2023

It very nice

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Bertha R Wth
Bertha R Wth
Feels Satisfied | May 03, 2023

No personal service! Only contact is through email!

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Ranell Nzh
Ranell Nzh
Feels Disappointed | Mar 11, 2023

I tried to call them but they no longer receive calls and had an answer machine on there but you couldn't leave a message it just hung up on you and customer service took so long to text me back and say something that if they still was sending out my order or not so then they canceled it and gave me my money back which was fine too

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Alicia H Vxf
Alicia H Vxf
Feels Disappointed | Jan 19, 2023

Terrible experience. A customer should ALWAYS be able to speak to a representative during business hours. There was not a working phone number to contact anyone.

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Summary of ShopHairWigs Customer Service Calls

369 TOTAL
CALLS
00:17 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShopHairWigs?

Shipping and Delivery Question:

  • “You sent ne the wrong item”
  • “When was item shipped”
  • “Why can't i get free shipping..and im placing a order over $60.00?”

Request for Information Question:

  • “Ask about an item”
  • “Need assistance”
  • “Need to know when my hair will be delivered”

Return/ Replace Question:

  • “Return wring wig”
  • “Wanting to exchange a wig. I ordered the wrong color. By the way I am not pissed”
  • “Return”

Product/ Service Question:

  • “A purchase”
  • “Product availability”
  • “Purchase”

Refund Question:

  • “You Sent me the wrong color wig Why I Pacicly black and honey I need the right wig or send my money back”
  • “Refund”
  • “I havent recieved my order. I need a refund.”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Need to cancel my order”
  • “Want to cancel duplicate order”

Payments and Charges Question:

  • “Fraud”
  • “My cc was charged on December 17th and no order # was given or delivery status”
  • “Was charged twice for same order”

Cards Question:

  • “Gift card not working”
  • “I placed a order the money was taken off my card but I haven't heard anything about shipment”

Website/ Application Question:

  • “Having trouble placing order online”
  • “Problem on site”

Staff Question:

  • “Customer service”
  • “Order hair don't know when I am going to receive it because the hair I order wasn't in plus I order onedY service”

Other Question:

  • “Reorder”
  • “Wrong color wigs”
  • “You have the wrong name on my order”

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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